Pure Peace Ltd 

1. Business details

Business: Pure Peace Ltd
Company number: 10628863
Registered address: 57 Darwin Drive, Tonbridge, Kent, TN10 4SA
Website: pure-peace.co.uk
Customer email: Denice@purepeace.co.uk

Customers can contact Pure Peace by email or through the website contact page.

2. What Pure Peace offers

The T&Cs distinguish between:

• Physical products, including bespoke gift sets
• Digital recordings/downloads
• One-to-one support and mentoring
• Workshops and programmes
• Monthly memberships

3. Payments

Customers may currently pay using:

Apple Pay • Google Pay • debit/credit card • PayPal • bank transfer

Memberships are paid separately by monthly GoCardless Direct Debit.

4. Physical products

Pure Peace aims to dispatch standard physical orders within 3–5 working days.

Physical products are currently delivered within the UK only.

Postage is automatically applied at checkout unless the customer chooses local collection.

For local collection, the customer normally contacts Pure Peace to arrange when they would like to collect. If they haven’t made contact within 3–5 days, Pure Peace will contact them.

5. Bespoke products

Pure Peace offers bespoke gift sets, assembled specifically for individual customers.

6. Returns, damaged & faulty products

The current intention is that customers contact Pure Peace by email if an item is faulty, damaged or incorrect.

They should provide details of the problem and may be asked to provide photographs where appropriate.

Pure Peace will then discuss an appropriate resolution, which may include a replacement or refund.

7. One-to-one support & mentoring

Customers can either:

• Purchase first and then contact Pure Peace to arrange an appointment, or
• Contact Pure Peace first to agree a date and then make payment.

Customers can cancel or rearrange with at least 24 hours’ notice.

For cancellations with less than 24 hours’ notice, Pure Peace may use discretion where someone has experienced a genuine personal difficulty and will aim to rearrange where reasonably possible.

A no-show without contact is normally treated as the booked session having been used.

8. Workshops & programmes

Normally paid in full upfront.

Customers experiencing difficulty paying in one payment can contact Pure Peace to discuss an individually agreed staggered payment arrangement.

For workshop cancellations within 24 hours, the current intention is normally to retain the payment because the place and group costs have already been committed.

Where a waiting-list customer can readily take the place, Pure Peace may offer a refund less a proposed £10 administration fee.

Where practical and space permits, a transfer to a future date may sometimes be offered, but this isn’t guaranteed.

9. Multi-session programmes & recordings

Where programme sessions are recorded, a participant who misses the live session receives access to the recording rather than an individually rearranged session.

Main programme sessions are delivered through Zoom and are audio-only. Participants do not have the option to activate their microphones or cameras during these sessions, so the recording consists of Pure Peace’s presentation.

Programme recordings are normally available for one month.

Pure Peace may use discretion to extend access in individual circumstances, but one month is the standard access period.

10. Purchased digital recordings

Separately purchased digital recordings are supplied as downloads.

Customers can save the purchased recording to their computer or phone and keep their downloaded copy.

11. Monthly memberships

Membership is paid monthly by GoCardless Direct Debit.

Members can cancel their Direct Debit at any time.

After cancellation, they continue to have access until the end of the membership period they’ve already paid for. Pure Peace then removes their access from the membership platform.

Membership currently includes:

• Live support sessions
• Recordings
• Resources
• Membership community access
• Discounts on selected Pure Peace programmes

Pure Peace aims to publish membership timetables a few weeks in advance.

Occasionally session dates may change. Members will be given prior notice and advised of the replacement date. Sessions are recorded so members unable to attend the changed date can listen afterwards.

12. If Pure Peace cancels

If Pure Peace needs to cancel a workshop, programme or one-to-one appointment, the first option will normally be to arrange another date.

Where rearrangement isn’t possible or suitable, Pure Peace will offer a refund.

13. Problems & complaints

Customers should contact Pure Peace first if they’re unhappy with a product, service or membership.

They can email Denice@purepeace.co.uk or use the website contact form.

Pure Peace will discuss the issue with the customer and aim to find an appropriate resolution.