Order Processing and Postal Service:
Items are sent Signed For via Royal Mail or another courier dependent on weight. Wherever possible, orders are dispatched within 48hrs. If products are made bespoke, then this time will vary and shall be agreed.
If a parcel is returned due to failed delivery attempts, the cost to dispatch again are the responsibility of the customer. Instruction to leave in a safe place is fine but at the customers own risk.
Payment & Privacy:
We use Paypal to secure transactions, which means we do not receive your card/account details. You do not need a Paypal account to purchase, as long as you have a valid card you can use Paypal as a guest.
Cancellation & Amendments:
Orders can be cancelled or changed at any time before dispatch which is usually 24-48hrs after payment has been made. Email or telephone order number as soon as possible if you with. If you wish to cancel an order after its been dispatched it will be treated as a return.
Returns:
If you need to return a damaged or unsuitable item please email us with your order number and post the items to 57 Darwin Drive, Tonbridge, Kent TN104SA, We accept returns within 14 days of receipt to be issued with a replacement or refund. Buyers are responsible for return costs on unsuitable items;please obtain proof of postage. All items must be in their original condition. If your item does not arrive within 10 days or is damaged upon arrival, please let us know (sending a photo of the damage if you can) and we will do what we can to investigate. Alternatively, you can bring your items back to one of our events.